My Account
Help & Support
Chat with the AGL Assistant or one of our team members. We're here to help.
Prefer to talk? Contact hours will depend on your query. For life support or emergencies, call us on the phone number below.
Join discussions and share ideas about the latest innovations, trends and technology for the Australian home.
Talk to someone in your language. Our interpreter service includes support and translations in select languages for First Nations people.
Request a call back to speak to our team or send us a question.
Information to help you understand our complaints process and make a complaint if you need to.
Learn about our electricity and gas sites, how we work together with local communities and how to make an enquiry or complaint.
Make payments and understand billing.
Set up and manage your online account and services.
Learn about moving house, meter reads and installations.
Support options, concessions and rebates to help with bills.
How we can help if there’s extreme weather or an outage.
Get help if you’re d/Deaf, hard of hearing or have difficulty using your voice.
Quote 1300 664 358
How to manage your account from overseas, including paying bills and updating your details.
Locked Bag 14120 MCMC Melbourne VIC 8001
