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Recent scams

Recent scam, phishing and fraud alerts

View the latest scams pretending to be from AGL.

An illustration of a laptop with the word "SCAM!" on the screen.

Email scams

Refund email scam - 18 February 2025

We’re aware of an AGL branded scam email that is currently circulating, with the heading “Your refund is available online”.  Don’t click or select any links – they go to a fake website impersonating AGL.

How you can tell this is a scam

  • The email is not coming from an agl.com.au email address.
  • The “Access Your Form” link is not going to an AGL website.

SMS scams

Here are some examples of scam SMS messages claiming to be from AGL. Don’t follow these links - they go to fake websites impersonating AGL.

How you can tell these SMS messages are scams

  • The links don’t go to the AGL website.
  • Poorly worded or threatening language.


April 2023 -
Your AGL account is abnormal and needs to be reactivated.

March 2023 - AGL reminder: You have not paid another energy bill, please visit... to view the specific situation.

March 2023 - AGL: Overdue final warning: You need to pay your energy bills, for details visit...Otherwise, we will take certain measures.

February 2023 - AGL Your fee is overdue, To avoid penalty, please visit…”

February 2023 - AGL: to avoid disconnect of your service, go to…”

November 2022 - “AGL: Your electricity bill is in arrears, Can be found at…”

Report a scam

Get in touch with us if you think you’ve received a scam.

More help from trusted sources